Accessing My Account

Creating an Account:

  • If you've purchased Tickets on EVENTBay before, you can turn the customer data we have on record into an Account by adding a Password to it.  By having an Account, you can change your customer/login details, view all order history, and request to have "Organizer" status (which will let you sell Tickets for your own Events).
  • While EVENTBay does not require an Account to buy Tickets, there are four methods to create one:
    • Method 1: Manual registration
      • Go to our Sign Up form to get started.
      • Enter your Name, Email address, and Phone number.
      • Optional: if you are interested in having "Organizer" status, please follow and fill out the "Organizer Details" part of the form.  Please note that we may need to review your application and reach out to you before approval.
      • After submitting the form, you will receive an email with next steps.
    • Method 2: While purchasing Tickets
      • Click on the "Create an account after purchase" checkbox before confirming your order and customer information.
      • After successful payment of your order, you will receive an extra email with next steps regarding your Account.
    • Method 3: Resetting your Password (in certain cases)
      • On the Reset Password page, enter an Email address that was used to purchase Tickets.
      • If a matching customer record is found with a missing Password, they willl receive an extra email with next steps.
    • Method 4: Accepting an Organizer Invite (in certain cases)
      • If an Organizer invited an Email address that matches a customer record with a missing Password, they must set a new Password in order to Accept the invitation.
  • The "email with next steps" may contain a link to set your Password for the first time, or a link to the Reset Password page (we detected your Account already exists).

 

 

Logging In:

  • Go to the Login/Register page from the top menu.
  • Enter your Email address and Password.
  • Optional: click a checkbox to "Remember" your login, which will automatically log you in the next time visiting EVENTBay.
  • If the login was successful, you will be redirected to the "Attendee" or "Organizer" Dashboard page, depending on your Account's status.

 

 

Resetting Your Password:

  • The Login/Register page has a link under the Login button to reset your Password.
  • After submitting the form with your Email address, you will receive an email with a link to set a new Password for your Account.
  • All Passwords must have at least five characters.